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about 1 month ago
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After Sales Executive - Birmingham Central


LSH Auto UK Limited
Salary: 22,074.84 OTE 34,000.00
Location: Birmingham
Job type: Permanent
Contact: Nicky Attwal
Category: Car Sales Jobs
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When Lei Shing Hong commenced its first Mercedes-Benz dealership over 45 years ago, it started its journey to become the world’s largest Mercedes-Benz retailer. Our UK dealerships operate under the corporate business LSH Auto UK Limited, with 9 Dealerships in the Birmingham and Manchester regions.

We require a After Sales Executive of the highest calibre to join our team at our Mercedes-Benz Dealership in Birmingham Central. This is an excellent opportunity to join a successful business and build your career with a company where strong principles of colleagues, customers, sustainability and community focus are built into our vision.

This is an exciting role working 45 hours in the week.

Key Purpose of Role:

You are required to maintain ethical standards in accordance with LSH Auto UK Limited Policies and Procedures including Anti-Bribery and all relevant competition law.

  • Responsible for dealing on a day to day basis with customers subject to the guidelines established by LSH Auto UK Limited.
  • To liaise effectively with the Customer Support Unit and Parts Department.
  • To receive customers and their vehicles in a friendly and professional manner in line with LSH Auto UK Limited Processes. To discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
  • To hand over and receive back any loan vehicle according to the published procedure.
  • To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
  • To ensure that requested work is completed on time and to the expected standards.
  • To ensure personally that all customers vehicles are washed and vacuumed to a high standard.
  • To ensure that invoicing is accurate and completed on time.
  • To ensure that job extensions are properly authorised and processed in line with Company Policy and LSH Auto UK Limited Processes.
  • To keep customers fully and regularly informed of changes to costs and expected completion times/dates in line with Company Policy and the LSH Auto UK Limited Processes.
  • To ensure that vehicles are properly handed over in person and in line with the LSH Auto UK Limited Processes to customers, including full invoice explanation and advising of future requirements.
  • To provide a fully detailed and costed Vehicle Health Check document to every customer.
  • To take responsibility for sub contracted repairs and ensure the quality of such.
  • To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers policy & procedure.
  • To maintain high standards of housekeeping within the After-Sales environment.
  • To demonstrate a duty of care to themselves and colleagues alike and to adhere to the company Health and Safety Policy at all times.

Skills and Experience:

  • Practical experience in an After-Sales/Sales environment.
  • Has the ability to follow a structured Sales Process.
  • Able to overcome objections and sell the benefits of Mercedes Benz products and services.
  • General understanding of basic mechanical systems.
  • Ability to estimate accurately times for diagnosis and repair.
  • Ability to determine condition of safety related parts i.e. tyres, brake pads, and wiper blades – in line with the LSH Auto UK Limited Processes.
  • Fully Computer Literate in current business applications.
  • Demonstrably numerate and literate.
  • Should possess outstanding customer relations skill in order to adapt to customers individual requirements whilst safeguarding the Company’s Interest.
  • Must possess a ‘Can Do’ attitude and be able to fully identify with the Company’s Core Values.
  • Ability to handle pressure without it affecting working relationships and effectiveness.
  • Should possess excellent listening skills.
  • Should possess strong self-organisational skills.
  • Ability to verbally communicate clearly and succinctly both face to face and via telephone.
  • Ability to convey information accurately between source and third party.
  • Demonstrate a clear understanding of commercial targets and the performance

Competencies for Role:

To meet or exceed individual targets in the following areas:

  • Customer satisfaction measure
  • Warranty Process
  • After-Sales Process
  • VHC – Upsell – Sales Performance

Communication & Contact Behaviour

  • Appearance / general manner / charisma.
  • Sociability and ability to establish relationships.
  • Eloquence / gestures, empathy, body language.
  • Structuring and leading discussions/talks.
  • Acceptance/active listening.
  • Ability to negotiate effectively / enthuse others.

Executes decisions and delivers results

  • Revenue and results orientation
  • Assertiveness

Demonstrates accountability and credibility

  • Openness to learning and change
  • Taking over responsibility and acting consistently

 Consistency

  • Authentic behaviour.
  • Credibility/trustworthiness.
  • Convincing personality.
  • Ability to handle pressure (physical and mental)
  • Personal Integrity

Benefits:

  • 23 days Annual Leave, plus Bank Holidays, rising to 25 days after 2 years.
  • Extra annual leave purchase scheme
  • Generous company matched pension contribution
  • Life assurance
  • Mercedes Benz Retailer Staff Car Scheme for self, friends & family
  • Perkbox discounts on shopping, eating out, holidays and loads of ways of saving money
  • Mobile phone insurance
  • Subsidised Gym membership
  • Cycle to work scheme
  • Long service awards
  • Colleague Reward and Recognition Incentive Programme

Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for APPLY TODAY!

When Lei Shing Hong commenced its first Mercedes-Benz dealership over 45 years ago, it started its journey to become the world’s largest Mercedes-Benz retailer. Our UK dealerships operate under the corporate business LSH Auto UK Limited, with 9 Dealerships in the Birmingham and Manchester regions.

We require a After Sales Executive of the highest calibre to join our team at our Mercedes-Benz Dealership in Birmingham Central. This is an excellent opportunity to join a successful business and build your career with a company where strong principles of colleagues, customers, sustainability and community focus are built into our vision.

This is an exciting role working 45 hours in the week.

Key Purpose of Role:

You are required to maintain ethical standards in accordance with LSH Auto UK Limited Policies and Procedures including Anti-Bribery and all relevant competition law.

  • Responsible for dealing on a day to day basis with customers subject to the guidelines established by LSH Auto UK Limited.
  • To liaise effectively with the Customer Support Unit and Parts Department.
  • To receive customers and their vehicles in a friendly and professional manner in line with LSH Auto UK Limited Processes. To discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
  • To hand over and receive back any loan vehicle according to the published procedure.
  • To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
  • To ensure that requested work is completed on time and to the expected standards.
  • To ensure personally that all customers vehicles are washed and vacuumed to a high standard.
  • To ensure that invoicing is accurate and completed on time.
  • To ensure that job extensions are properly authorised and processed in line with Company Policy and LSH Auto UK Limited Processes.
  • To keep customers fully and regularly informed of changes to costs and expected completion times/dates in line with Company Policy and the LSH Auto UK Limited Processes.
  • To ensure that vehicles are properly handed over in person and in line with the LSH Auto UK Limited Processes to customers, including full invoice explanation and advising of future requirements.
  • To provide a fully detailed and costed Vehicle Health Check document to every customer.
  • To take responsibility for sub contracted repairs and ensure the quality of such.
  • To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers policy & procedure.
  • To maintain high standards of housekeeping within the After-Sales environment.
  • To demonstrate a duty of care to themselves and colleagues alike and to adhere to the company Health and Safety Policy at all times.

Skills and Experience:

  • Practical experience in an After-Sales/Sales environment.
  • Has the ability to follow a structured Sales Process.
  • Able to overcome objections and sell the benefits of Mercedes Benz products and services.
  • General understanding of basic mechanical systems.
  • Ability to estimate accurately times for diagnosis and repair.
  • Ability to determine condition of safety related parts i.e. tyres, brake pads, and wiper blades – in line with the LSH Auto UK Limited Processes.
  • Fully Computer Literate in current business applications.
  • Demonstrably numerate and literate.
  • Should possess outstanding customer relations skill in order to adapt to customers individual requirements whilst safeguarding the Company’s Interest.
  • Must possess a ‘Can Do’ attitude and be able to fully identify with the Company’s Core Values.
  • Ability to handle pressure without it affecting working relationships and effectiveness.
  • Should possess excellent listening skills.
  • Should possess strong self-organisational skills.
  • Ability to verbally communicate clearly and succinctly both face to face and via telephone.
  • Ability to convey information accurately between source and third party.
  • Demonstrate a clear understanding of commercial targets and the performance

Competencies for Role:

To meet or exceed individual targets in the following areas:

  • Customer satisfaction measure
  • Warranty Process
  • After-Sales Process
  • VHC – Upsell – Sales Performance

Communication & Contact Behaviour

  • Appearance / general manner / charisma.
  • Sociability and ability to establish relationships.
  • Eloquence / gestures, empathy, body language.
  • Structuring and leading discussions/talks.
  • Acceptance/active listening.
  • Ability to negotiate effectively / enthuse others.

Executes decisions and delivers results

  • Revenue and results orientation
  • Assertiveness

Demonstrates accountability and credibility

  • Openness to learning and change
  • Taking over responsibility and acting consistently

 Consistency

  • Authentic behaviour.
  • Credibility/trustworthiness.
  • Convincing personality.
  • Ability to handle pressure (physical and mental)
  • Personal Integrity

Benefits:

  • 23 days Annual Leave, plus Bank Holidays, rising to 25 days after 2 years.
  • Extra annual leave purchase scheme
  • Generous company matched pension contribution
  • Life assurance
  • Mercedes Benz Retailer Staff Car Scheme for self, friends & family
  • Perkbox discounts on shopping, eating out, holidays and loads of ways of saving money
  • Mobile phone insurance
  • Subsidised Gym membership
  • Cycle to work scheme
  • Long service awards
  • Colleague Reward and Recognition Incentive Programme

Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for APPLY TODAY!

Apply

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