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4 months ago
Irving Mitchell Appointments
Salary: Up to £22k basic + bonus £28k OTE
Location: Exeter, Taunton
Job type: Permanent
Contact: Ian/mark
Category: Customer Services Jobs, Aftersales

After Sales Advisor wanted for a prestige main dealership:

Up to £22k basic + bonus £28k OTE

If you are an After Sales Advisor, we want to speak to you!

We are currently looking to appoint a professional After Sales Advisor to maximise service sales and profitability within the busy Service Department.

Working closely with workshop personnel, you will effectively:

Book in vehicles for repairs

Initiate service documentation

Swiftly update customer and vehicle history files accurately in accordance with Data Protection legislation

Document all warranty work as per manufacturers; requirements and dealership policy

Ensure all work has been carried out as detailed and charged for

Knowledge of Parts

Previous experience as an After Sales or Parts Advisor would be preferred.

You will advise customers of the precise and estimated costs of vehicle repairs; the work to be undertaken; and the predicted completion times and collection arrangements for the customers vehicles; keeping customers fully informed of the progress of their vehicle.

You will demonstrate consistently high levels of professionalism in person and over the telephone ensuring the delivery of high standards of customer service whilst gaining repeat business.

With strong communication and influencing skills, you will be able to sell additional products, services, and repair work ensuring proper qualification and total understanding of customer needs and requirements.

The Successful Candidate:

You will be numerate and literate with an excellent telephone manner

Have strong and efficient PC and administration skills

Knowledge of workshop loading systems

Have the ability to sell incremental products and assess further sales opportunities

The Company:

Our client has experienced continuous, but stable growth over more than 50 years. Today it is one of the largest in the UK and possibly the largest in the South West. They supply thousands of vehicles and represent over twelve different manufacturers including many prestige brands.

They are proud of what they do and determined to retain the principles of honest dealing, customer service and staff welfare that are responsible for its considerable success.

To Apply:

If you are looking for the next step in your career we would like to hear from you. Please contact Mark at Irving Mitchell Appointments. Candidates who meet the criteria will be contacted shortly after submitting their CV.

Irving Mitchell are automotive recruitment specialists. We handle many different roles and advertise, head hunt and represent professionals wishing to take their next career step within the automotive industry. Please contact us for further details on how we can help.

All applications are treated with discretion and adhere fully to the Data Protection Act 1998. Irving Mitchell is regarded as an employment agency within to the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

We specialise in automotive recruitment and the following positions: Aftersales Manager, Area Manager, Local Business Development Manager, Business Development Manager, Business Manager, Dealer Principal, Transaction Manager, Business Manager, F & I Manager, General Manager, General Sales Manager, Group Aftersales Director, Group Aftersales Manager, Mechanic, Parts Sales Representative, Master Technician, Motor Cycle Mechanic, Vehicle Technician, MOT Tester, Commercial Vehicle Technician, LCV Technicians

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