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DWV

DWV is part of the AmTrust family of companies. Continued investment in people, operational processes and the latest technology has established a fully dedicated and comprehensive Mobile Vehicle SMART Repair service to the insurance sector, motor dealer groups, vehicle auctions, leasing and contract hire companies, corporate and private individuals. We are one of the largest mobile SMART repair providers in the UK with its self-contained, mobile workshop and fleet of fully trained and dedicated SMART technicians, DWV can offer an excellent and effective service to any location in the UK.  

 

Automated booking system and online customer portal

  • DWV’s industry leading online booking system has the ability to receive, load and optimize repair dates and travel times based on our technician’s location and repair discipline. It books and communicates repair dates via our online booking portal, to thousands of customers within 24 hours. Customers can then fully manage their booking requirements online and can change the repair date and repair location online within minutes. The system connects with a DWV technician’s diary, allocating claims and appointments throughout our network. This is one of many areas where the improvement of our internal systems has impacted significantly on the efficiency of DWV’s service to the end-user.

 

Call Centre

  • DWV call centre staff attend to incoming and outgoing repair enquiries and all customer queries. Friendly staff are always on-hand to answer or direct customer queries in an effective manner. Fulfilling its customer’s requests and expectations is embedded into the culture of our business.

 

Demonstration & Training Area

  • DWV is pleased to make its very own 1,800 sq ft. demonstration area available to their clients – a regularly used facility offering education in mobile SMART repair services.

  • Training and education on DWV’s mobile SMART repair service give our clients an improved and insightful understanding of specialist techniques and best practices used during a mobile repair.

  • Knowledge sharing between DWV and its clients is vital in developing strong relationships, providing valuable education and demonstrating its well-established expertise.

 

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About DWV

Current job roles with DWV

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  • 30 days ago
    National technical training manager - DWV

    National technical training manager

    DWV

    Leeds
    Salary band: £30k - £40k

     NATIONAL TECHNICAL TRAINING MANAGER Following the relocation of our head office and training centre to Leeds, Yorkshire, we have a vacancy for a new and exciting position within the team. We are looking for someone with flare and creativity who can train, coach and develop the skills of new starters, existing technicians and franchisee’s. Do you have the following? ·  &...

  • 30 days ago
    MOBILE SMART REPAIR WHEEL TECHNICIAN - DWV

    MOBILE SMART REPAIR WHEEL TECHNICIAN

    DWV

    Reading
    Salary band: £30k - £40k

    Mobile Smart Repair - Reading  Location: Reading Job type:  Permanent  Contact:  HR Category: Mobile wheel Technician Are you a skilled SMART repair wheel technician with a passion to provide first class customer service? An individual that has a strong attention to detail and the drive to flourish and capitalise on their full earning potential? If so, DWV is for you. As on...

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