DWV is part of the AmTrust family of companies. Continued investment in people, operational processes and the latest technology has established a fully dedicated and comprehensive Mobile Vehicle SMART Repair service to the insurance sector, motor dealer groups, vehicle auctions, leasing and contract hire companies, corporate and private individuals. We are one of the largest mobile SMART repair providers in the UK with its self-contained, mobile workshop and fleet of fully trained and dedicated SMART technicians, DWV can offer an excellent and effective service to any location in the UK.
Automated booking system and online customer portal
DWV’s industry leading online booking system has the ability to receive, load and optimize repair dates and travel times based on our technician’s location and repair discipline. It books and communicates repair dates via our online booking portal, to thousands of customers within 24 hours. Customers can then fully manage their booking requirements online and can change the repair date and repair location online within minutes. The system connects with a DWV technician’s diary, allocating claims and appointments throughout our network. This is one of many areas where the improvement of our internal systems has impacted significantly on the efficiency of DWV’s service to the end-user.
DWV call centre staff attend to incoming and outgoing repair enquiries and all customer queries. Friendly staff are always on-hand to answer or direct customer queries in an effective manner. Fulfilling its customer’s requests and expectations is embedded into the culture of our business.
Demonstration & Training Area
DWV is pleased to make its very own 1,800 sq ft. demonstration area available to their clients – a regularly used facility offering education in mobile SMART repair services.
Training and education on DWV’s mobile SMART repair service give our clients an improved and insightful understanding of specialist techniques and best practices used during a mobile repair.
Knowledge sharing between DWV and its clients is vital in developing strong relationships, providing valuable education and demonstrating its well-established expertise.