Warning: This vacancy expired on 3rd Dec 2008.

Job details

Job Description

Our Client requires a service professional to ensure the efficient operation of the service team, to meet and exceed customer expectations and maximise profitability of the team in line with agreed budgets and Company operating standards ensuring the highest possible level of quality and customer service. To ensure that all company policies and procedures applicable to your area of responsibility are adhered to at all times.

Key Skills/Knowledge/Experience:
Previous industry experience at a supervisory level within a service operation.
An up to date knowledge of vehicle and consumer legislation.
A technical or engineering background.
Strong commercial and financial appreciation.
IT literate.
Effective relationship and communication skills.
Ability to cope under pressure.
Customer service orientation, Team focus in order to ensure a high standard performance of the centre and an extremely high level of customer satisfaction.

Accountabilities:
To ensure that within your area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.
To be responsible for the supervision of subordinate staff ensuring that their designated duties are performed correctly, highlighting any problem or shortfall areas to immediate supervisor.
Handle all internal and external customers and suppliers with courtesy and ensure the highest customer experience is delivered to all contacts at all times.
Maintain workshop productivity records and continually monitor the teams progress through the use of daily operating controls, monthly management accounts, ensuring that corrective action is taken where shortfalls against budget are evident or predicted.
Ensure that all warranty claims and credits are administered in line with company policies that all jobs are costed and invoiced correctly and that effective control procedures are in place to ensure their accuracy.
To ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to senior management.
To be responsible for the supervision of subordinate staff ensuring that their designated duties are performed correctly, highlighting any problem or shortfall areas to their immediate supervisor.
Handle all internal and external customers and suppliers with courtesy and ensure the highest level experience is delivered to all contacts at all times.

This is an excellent opportunity for a Service Advisor who is looking for the next step up. For more information please call Sukh at HCP International on (phone number removed)


HCP International Ltd is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

Due to the large number of applicants we receive from web based job advertisements it is the policy of HCP International Ltd only to contact candidates that have the relevant skill set for the position. If you do not receive a reply you have not been successful this time but please do not hesitate to contact us again in future'.

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