Warning: This vacancy expired on 22nd Sep 2008.

Job details

Job Description

Working in South West London for a highly reputable and professional franchised motor retailer.

You can expect a basic salary in the region on £23k (depending on skill level) plus achievable bonuses of £8k per annum

The role is for a Service Team Manager with extremely good customer care skills.

The main areas of the role are:

- To be the focal point of contact for customers requiring servicing or repair to their vehicles.
- Managing the flow of information between the workshop, the rest of the dealership and the customer, delivering excellent customer service at all times.

Key Responsibilities

- To manage all service telephone and walk in enquiries on behalf of the business.
- Control the work to a small team of Motor Vehicle Technicians/Mechanics i.e. flow, WIP (work in progress), completion times, complications etc
- Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out
- Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
- Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
- Understand and apply quality system procedures
- Maintain safe working practices and abide by the working rules and standards of the Dealership.
- Maintain product knowledge on the full product range.
- Maintain relevant systems ensuring accuracy at all times.

For more information or to apply for this vacancy please contact HCP on (phone number removed)

HCP International Ltd is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

Due to the large number of applicants we receive from web based job advertisements it is the policy of HCP International Ltd only to contact candidates that have the relevant skill set for the position. If you do not receive a reply you have not been successful this time but please do not hesitate to contact us again in future'.

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