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New Business & Customer Services Advisor

Warning: This vacancy expired on 23rd Oct 2008.

Job details

Signet Resources Limited
Salary band £20k - £25k
Salary Competitive salary plus Bonus
Location Berkshire
Job type Full time
Company Signet Resources Limited
Contact Vanessa / Alannah
Job categories Finance, Office, Other
Posted 23rd Oct 2008
Expires 23rd Oct 2008

Job Description

New Business & Customer Services Advisor

Honda Finance Europe

Langley, Berkshire

  

Competitive salary plus Bonus and excellent benefits package including 25 days holiday, subsidised restaurant, on site parking, pension scheme, healthcare, life assurance and discounted employee car loan scheme.

We are looking to attract a Customer Service Advisor to join an established friendly team within modern open plan offices at Honda Finance Europe.

This is an exciting opportunity that incorporates the management of New Business through relationship building with customers and dealers, as well as ensuring existing customers receive exceptional service at all times.

You will be contributing towards the achievement of Service Level Agreements, problem solving, handling customer enquiries and processing new business applications.

New Business

Responsible for the handling of;

  • New business processing of Dealer finance cases
  • Process and validation of agreement documentation for payout
  • Processing of manual proposals

  

Customer Services

Responsible for handling of;

  • Customer Complaints
  • Customer Enquiries
  • Customer Settlements
  • Agreement Financial Amendments
  • Agreement Non Financial Amendments

Experience within Customer Services is essential as is the ability to remain calm under pressure, take ownership of the role and provide an exceptional level of service at all times. You should be self motivated, methodical and well organised with a passion for pleasing customers, exceeding expectations and a natural ability to forge strong relationships. You will be able to communicate effectively at all levels, enjoy a challenge and be prepared to give a high level of commitment which in turn will lead to long term career development opportunities.

This role would be perfect for someone looking to progress a career within finance/business and enjoys building relationships, working with figures and ensuring business objectives are achieved.

In return, you will receive first class training; enjoy excellent working conditions and competitive salary & benefits package. Flexibility on working hours required.

  

Please apply to Signet Resources with your up-dated CV and a reply to the following question: "what are your reasons for applying for this role?"

  

Suitability for positions will be judged on relevant professional criteria relating to knowledge, skills, attitude and experience and there will be no discrimination on any other grounds

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