Warning: This vacancy expired on 22nd Oct 2008.

Job details

Job Description

Programmes Support Coordinator

Honda Motor Europe

Based Langley, Berkshire

Attractive basic salary plus bonus and benefits package including 25 days holiday, pension scheme, life assurance, healthcare, staff restaurant, flexi time and discounted employee car loan schemes.

We are seeking a Programmes Support Co-ordinator for the European Aftersales Business of Honda Motor Europe, to be based at their prestigious European Head Quarters in Langley, Berkshire.

  

If you are a highly organised creative thinker, self motivated and possess excellent communication skills this new opportunity may be of interest to you?

  

You should be a "Customer First" thinker who has the ability to work with other Honda organisations while understanding the varying motives and cultural differences within the European market. You will be an enthusiastic individual with a passion for analysing customer needs and wants, and transferring them into a tangible service. Someone who can think as the customer' and be creative and innovative with ideas to create customer excellence.

Reporting into the Manager of Dealer Programmes, this role requires the daily operational control, support and ongoing coordination of retention programmes which will assist in delivering customer focussed maintenance and repair solutions during the ownership cycle. Additionally, the role will encompass responsibility for the control and coordination of the communications materials used to support the programmes in market. The role carries responsibility for the delivery of the programmes to Car, Motorcycles and Power Equipment customers.

Main responsibilities:

  

Ensure that customer retention programmes are made available to Honda's European Distribution Centres to aid customer retention, grow retail hours sold and drive customer satisfaction

Organise and conduct regular market research and analysis of customers, potential customers, product owners and competitors

Ongoing evaluation and benchmarking of existing programmes

Regular communication with key dealer operations

Production of marketing support materials

Management of external creative and print agencies, control of spend against set budget

Ensure that all programmes are compliant with all European legislation requirements

Qualifications and skills:

Exceptional organisational skills

Ability to multi task and manage multiple projects

Excellent written and verbal communication skills

An enquiring and investigative mind, unafraid to challenge & ask questions

A track record of managing agency or third party suppliers

Customer focussed with relationship building skills

Commercial background with experience of some or all of the following; marketing, project management, market research, customer service, account management and dealer programmes

Ability to think laterally and provide retention solutions

A service industry background with involvement in aftermarket support solutions (client or supplier side)

Professional, self motivated and confident

Commercial background preferably with some Pan-European experience and ideally with knowledge of dealer operations

  

When applying for this role, please clearly indicate your current salary and benefits package as well as your salary expectations.

  

Suitability for positions will be judged on relevant professional criteria relating to knowledge, skills, attitude and experience and there will be no discrimination on any other grounds.

  

  

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