Warning: This vacancy expired on 20th Oct 2008.

Job details

Job Description

Working for a Prestige Car Dealership in Merseyside. Our client is looking for a top notch Aftersales Manager.

Job Purpose
To achieve service volumes and profit objectives through motivating and developing the service team to be fully competent in their job roles. To manage all Service processes and to ensure all customers receive excellent customer service.

Key Responsibilities

1. Maintain standards of performance of the service team through effective coaching and performance management.

2. Recruit and select the service team members in line with organisational requirements.

3. Maintain customer service standards and ensure understanding and adherence to the requirements of the Company ethos.

4. Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales) so that they are in line with the manufacturer's and dealership's operating requirements.

5. Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.

6. Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted.

7. Ensure all Service processes meet quality standard requirements and that they are implemented in a consistent manner

8. Regularly communicates and interacts with members of other departments to develop the business and the business team ethos.

9. Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.

Key Competencies

Leadership
Leading by example to achieve clearly defined goals.

Strategy Development
Developing a strategy to achieve the departmental goals and objectives taking into account, the organisational values and resources and external environment.

Managing People
Recruitment, management and development of the service team to ensure that departmental objectives are met.

Effecting Control
Implementation and maintenance of proper controls and processes within the department. Taking appropriate action in shortfall situations.

Relationship Building
Ability to build relationships with senior managers from within the business and from the manufacturer to ensure the Centre receives the appropriate level of support.

Customer Focus
Awareness and understanding of customer requirements and how they can be met through the Dealership.

Communication
Ability to communicate clearly and concisely at all levels, with internal and external customers.

For more information or to apply please contact Natalie Tomlin HCP on (phone number removed) , in strict confidence

HCP International Ltd is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

Due to the large number of applicants we receive from web based job advertisements it is the policy of HCP International Ltd only to contact candidates that have the relevant skill set for the position. If you do not receive a reply you have not been successful this time but please do not hesitate to contact us again in future'.

Working for a Prestige Car Dealership in Merseyside. Our client is looking for a top notch Aftersales Manager. Job Purpose To achieve service volumes and profit objectives through motivating and developing the service team to be fully competent in their job roles. To manage all Service processes and to ensure all customers receive excellent customer service. Key Responsibilities 1. Maintain standards of performance of the service team through effective coaching and performance management. 2. Recruit and select the service team members in line with organisational requirements. 3. Maintain customer service standards and ensure understanding and adherence to the requirements of the Company ethos. 4. Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales) so that they are in line with the manufacturer's and dealership's operating requirements. 5. Maximise commercial opportunities through developing and implementing campaigns within specific market sectors. 6. Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted. 7. Ensure all Service processes meet quality standard requirements and that they are implemented in a consistent manner 8. Regularly communicates and interacts with members of other departments to develop the business and the business team ethos. 9. Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements. Key Competencies Leadership Leading by example to achieve clearly defined goals. Strategy Development Developing a strategy to achieve the departmental goals and objectives taking into account, the organisational values and resources and external environment. Managing People Recruitment, management and development of the service team to ensure that departmental objectives are met. Effecting Control Implementation and maintenance of proper controls and processes within the department. Taking appropriate action in shortfall situations. Relationship Building Ability to build relationships with senior managers from within the business and from the manufacturer to ensure the Centre receives the appropriate level of support. Customer Focus Awareness and understanding of customer requirements and how they can be met through the Dealership. Communication Ability to communicate clearly and concisely at all levels, with internal and external customers. For more information or to apply please contact Natalie Tomlin HCP on (phone number removed) , in strict confidence HCP International Ltd is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified. Due to the large number of applicants we receive from web based job advertisements it is the policy of HCP International Ltd only to contact candidates that have the relevant skill set for the position. If you do not receive a reply you have not been successful this time but please do not hesitate to contact us again in future'.

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