Workshop Controller needed at a Prestige Main Dealership in Cambridge
Our client has an exciting opportunity for a Workshop Controller to join their busy aftersales team . The ideal candidate will have current or previous experience as a Service Advisor, as a technician or Workshop controller role within the motor trade. This is a full time, permanent role. Purpose of the role as a Workshop Controller: This role is responsible for controlling & leading workshop efficiency by making best use of the resources & people in order to ensure a high level of productivity. Leading by example, this role will ensure that the dealership provides a courteous, professional & advisory service to customers aiming for ultimate customer satisfaction. Key tasks and responsibilities of a Workshop Controller include: Determine availability of workshop hours daily & communicate regularly with the Service Reception of capacity of workload. Maintain progress information of each job allocated & liaise with Service Reception to ensure customers are kept informed. Monitor all workshop orders through the Parts department, keeping ahead of outstanding work & parts on order. Ensure all applicable paperwork is passed onto, and administered by, the appropriate department. Pass on all documentation for completed work to Tester & organise any extra work if necessary. Assist & advise team members in dealing with technical & job related problems. Provide workshop apprentices training & experience to meet skill test requirements. Comply with manufacturers` policy & procedures on warranty. Deliver a high standard of customer service at all times whilst also motivating your team.
Salary £26,000 - £35,000 OTE
Working Hours 8am - 5:30pm Monday to Friday, 1-3 Saturday
If you’re interested, please apply