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about 1 year ago
Harwoods Group
Salary: Circa £24 - 26K basic
Location: Sutton, Bromley, Croydon, Epsom, Mitcham
Job type: Permanent
Contact: Rebecca Thomas
Category: Mechanic Jobs, Vehicle Technician Jobs

Harwoods Jaguar Croydon was acquired by the Group in 2016.  Its situated on the main arterial A23 road to London, with great transport links nearby.  We offer both sales and aftersales departments for Jaguar and Land Rover.  In all we have a team of around 75 employees across the 2 brands. Our territory stretches as far as Streatham and Dulwich, down to Caterham and Tadworth. We deliver around 900 new and 700 used vehicles per year, across the JLR brands. 

Job Purpose

To diagnose, repair and service the range of manufacturer products in accordance with manufacturer’s work specifications, ensuring each customer receives excellent customer service and a memorable experience.

Key Responsibilities

  • Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified.  Meet with customers to identify and clearly understand problems as and when required.
  • Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
  • Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
  • Ensure all work is carried out observing safe working practices of self and others.
  • Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
  • Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out.  Liaise with Service Advisor.
  • Complete relevant service documentation (job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements.
  • Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.
  • Work with other workshop and business colleagues to provide excellent customer service.  Share best practice when appropriate.
  • Adhere to any additional manufacturer requirements.
  • Comply with/adhere to all Harwoods policies and procedures

Person Specification

  • Proof of Right to Work in the UK.

Experience & Technical Expertise

  • Smart appearance and well mannered.
  • Self-discipline.
  • Relevant manufacturer experience desirable.


  • Full UK driving licence essential.
  • Competency in numeracy, literacy and IT.
  • Level 3 certification desirable.


Harwoods has 5 key competencies which describe the behaviours expected of all employees (to be discussed at interview according to the specific requirements of the role):

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.







Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.


Job Context

Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, Jaguar and Land Rover, as well as the truck brand MAN.  We have sixteen businesses across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business and rank #31 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff.  In 2015 our turnover was £555m and we employed 900 people.

Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey.  We also aim to make working at Harwoods as enjoyable and memorable as possible and benefit from above average employee engagement.

With 91% of staff scoring positively when asked ‘I care about the future of Harwoods’, we’re a safe bet for a job and career.

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