4 months ago
We have a vacancy for a Transaction Manager at our Stockton site.
You will lead and manage a controlled Sales process, through regular training, strong management and constant customer interaction with first and second facing activity. You will assist Sales Executives to sell a combination of new and used vehicles, finance and GAP insurance whilst also ensuring the highest level of customer satisfaction at all times.
You will be a self motivated well disciplined individual who has excellent communication skills and cares for our customers. Your passion, energy and commitment must be second to none and you will demonstrate this at interview stage. Motor Industry experience is essential.
Your key skills will include:
Achieve goals and objectives.
Communication and presentation skills.
Good decision maker.
Able to work well under pressure and cope with set backs.
You will be responsible for:
Customer satisfaction: To build trust, communicate well and exceed customer satisfaction expectations and exceed national average Kpi’s for CSi mechanisms.
Maximising Opportunities: To maximise the opportunity for the Sales Executives to do business by ensuring they prospect, follow-up and handle phone in, walk-in and internet enquiries. Second face where necessary, in line with the company policy of ‘early, often and always’ and ensure the team adheres to the sales process at all time.
Maximise Profit: Through achieving the monthly targets, set by your Manager, for unit sales, profit per unit, finance sales and add-on products in a professional and honest manner.
Data Quality and FCA Compliance: To ensure all the Sales Execs accurately and vigorously collect all customer and vehicle data in order to maximise the quality and content of the customer database. Manage the Sales Executives Diaries in line with the company strategy and ensure adherence to the company FCA obligations at all times.
If you have the qualities that we are looking for then please request an application form (click here to download).
Write: Jane Longstaff, Chesnut Street, Darlington, Co Durham DL1 1RJ.
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