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about 1 year ago
Kwik Fit
Salary: Competitive
Location: Uckfield
Job type: Permanent
Category: Vehicle Technician Jobs

Summary

To provide quality assured customer service through application of company standards and in particular the Company Way. Also, to identify opportunities to improve the business and profitability.

Description

Customer:

  • View the centre from a customers' perspective and ensure a presentable, safe and welcoming environment is achieved.
  • Diagnose Customer needs by listening, responding and explaining work required to ensure vehicle is in road worthy condition
  • Identify worn & faulty components needs in accordance with the Company Standards.
  • Remove & refit components in accordance with the Technical Standards and Work Instructions.
  • Repair Tyres in accordance with the Technical Standards and Work Instructions.
  • Ensure all work carried out is QC'd
  • Ensure any work you are asked to QC is completed in accordance with Company Policy
  • Contribute to Good Housekeeping routines
  • Wear appropriate PPE and ensure equipment is in working order
  • Understand and adhere to the Company's policies and procedures in all aspects of work

Business

  • Ensure opportunities are identified to improve the business/profitability
  • To have full knowledge of our products
  • Ensure jobs are completed in a timely manner
  • To complete VIR's on all vehicles
  • To ensure awareness, adherence and promotion of Health & Safety at all times

People

  • Support and help colleagues where required to deliver team priorities
  • Undertake the necessary training and skills development
  • Maintain positive working relationships with colleagues and Customers by treating people with dignity and respect and taking pride in the appearance of the Centre and yourself
  • Asks for help when needed
  • Make sure that your actions reduce risks to Health & Safety by ensuring that:
  • *Your own actions do not create any health& safety risks in the workplace *
  • You do not ignore significant risks in your workplace
  • You take sensible actions to put things right, including reporting situations which may pose a risk to people in the workplace and seeking advice

Looking For

• Some mechanical/vehicle knowledge and understanding • Sales experience • Customer service experience • Experience of working within a mechanical environment • Experience of working in a garage • Fluent spoken and written English • Basic computer literacy • Basic numeracy skills


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