SERVICE TEAM LEADER (Car Dealership)
Basic Salary £25,250 with £36,500 OTE per year
We have a very exciting opportunity for a SERVICE TEAM LEADER looking to join a busy Dealership.
We are looking for an experienced SERVICE TEAM LEADER who understands the demands of a Franchise / Dealer and the ability to meet the demanding standards that this position brings. Working as a SERVICE TEAM LEADER, you will be responsible for managing and overseeing 3 Vehicle Technicians, delivering an outstanding customer experience ensuring that all work carried out is communicated in a clear and precise manner. Up Selling additional products, services and repair work is essential to maintain profitability and meet targets set. You must have the ability to upsell and have a consultative approach to selling. To maximise service department profitability ensuring customer awareness of all available workshop services. To ensure the highest level of customer care and satisfaction at all times.
Your main duties will include meeting and greeting, booking in vehicles, keeping the customer updated and informed of the technicians progress, up selling additional work and accurately invoicing and documenting all work completed. You will be able to deal with customer enquiries over the phone and in person building rapport to ensure repeat business.
Managing and overseeing 3 Vehicle Technicians, and Ensuring all job cards are raised accurately, detailing the work needed and ensuring that they have met the manufacturers’ standards required for warranty.
Ensuring all customers have sufficient credit to enable all work advised to be carried out and authorities for work to be carried out are gained, where applicable.
Ensuring all work has been carried out as detailed and charged for.
Keeping customers updated of any changes to agree completion times and additional work required.
Ensuring all Company Health & Safety procedures are strictly adhered to.
Maintaining a high standard of personal appearance, ensuring corporate workwear is worn at all times and kept in good condition.
Ensuring a consistent level of excellent customer service in line with company and manufacturer standards.
Providing customers with accurate estimates and invoices, whilst fully explaining the work carried out by the service department.
Ensuring that the service reception is staffed at all times to be able to greet customers at any time during business opening hours.
Selling additional products, services and repair work in a professional manner and within set targets.
Identifying any areas of lost sales and revenues and bringing them to your line manager’s attention.
Key Performance Indicators
Dealership / Franchise experience
Customer Satisfaction Index
Compliance to Policies and Procedures
The ability to up sell additional work and service plans
Great organisation and ability to communicate well
Flexible in approach
Ability to work within a team frame work
Ability to take instruction
Can deliver a world class customer experience
You will need be very well presented
To apply please call or send your CV to Mandy Grant – firstname.lastname@example.org - Tel: Mobile Friendly) Mobile