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8 days ago
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Service Manager - Slough


HCP International
Salary: £40000 - £56000 per annum + £56K OTE + Car & Benef
Location: Slough
Job type: Permanent
Contact: Fifi Sclif
Category: Service Manager Jobs
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A very exciting opportunity has arisen to represent a brand famous for its heritage and iconic engineering excellence. They are looking for an articulate, well presented individual to work alongside the team as the Service Manager for their beautiful site. Situated not too far from Slough you will have the opportunity to work for a fantastic company that are incredibly good at promoting people from within.

The Role

  • To manage the process of optimising workshop resources to meet agreed departmental budgets
  • To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department
  • Monitor individual and workshop efficiencies to ensure key performance indicators are met
  • To calculate and manage the effective use of the workshop
  • Plan the distribution of work amongst the team utilising available skills mix
  • Identify individual training and development needs
  • Manage liaison between workshop and service reception on customer vehicle progress
  • Manage workshop standards in accordance with HSO requirements
  • Resolve customer issues in line with agreed standards and customer expectations
  • Manage any necessary liaison with department manager regarding customer dissatisfaction
  • Ensure understanding and adherence to the requirements of brand service requirements and customer satisfaction indicators
  • Maintain safe working practices and abide by the working rules and standards
  • Maintain and develop own skills and technical knowledge

Who we are looking for:

  • Previous or current experience working as a Service Manager Workshop Controller or Workshop Manager is essential
  • Able to manage significant workload both as part of a team and able to work on an individual basis
  • You will have a positive attitude and a disciplined approach to work

What's on offer?

£40,000 basic

£56,000 OTE

Company Car

Pension

Healthcare

22 days rising to 25 days holiday

HCP International is acting as an Employment Agency in relation to this vacancy.

A very exciting opportunity has arisen to represent a brand famous for its heritage and iconic engineering excellence. They are looking for an articulate, well presented individual to work alongside the team as the Service Manager for their beautiful site. Situated not too far from Slough you will have the opportunity to work for a fantastic company that are incredibly good at promoting people from within.

The Role

  • To manage the process of optimising workshop resources to meet agreed departmental budgets
  • To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department
  • Monitor individual and workshop efficiencies to ensure key performance indicators are met
  • To calculate and manage the effective use of the workshop
  • Plan the distribution of work amongst the team utilising available skills mix
  • Identify individual training and development needs
  • Manage liaison between workshop and service reception on customer vehicle progress
  • Manage workshop standards in accordance with HSO requirements
  • Resolve customer issues in line with agreed standards and customer expectations
  • Manage any necessary liaison with department manager regarding customer dissatisfaction
  • Ensure understanding and adherence to the requirements of brand service requirements and customer satisfaction indicators
  • Maintain safe working practices and abide by the working rules and standards
  • Maintain and develop own skills and technical knowledge

Who we are looking for:

  • Previous or current experience working as a Service Manager Workshop Controller or Workshop Manager is essential
  • Able to manage significant workload both as part of a team and able to work on an individual basis
  • You will have a positive attitude and a disciplined approach to work

What's on offer?

£40,000 basic

£56,000 OTE

Company Car

Pension

Healthcare

22 days rising to 25 days holiday

HCP International is acting as an Employment Agency in relation to this vacancy.

Apply

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