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5 months ago
Jaguar Land Rover Retailer Network
Salary: Negotiable
Location: Humberside
Job type: Permanent
Contact: Nicola Beardmore
Category: Aftersales Manager

As the dedicated Service Manager to supporting the Jaguar and Land Rover brand you are accountable for the performance for the whole of the service function, you will support the Head of Business in the development and deployment of the service strategy. Through doing this you shall ensure a sound financial performance by maximising service sales margins and profit.

Jaguar Land Rover offers you an excellent opportunity to develop your skills and will provide you with training and an excellent career pathway.

A Service Manager is fully responsible for all service related customer satisfaction by ensuring that all customers' needs are met, that customers' expectations are exceeded and all escalations are effectively resolved.

We are looking for great people who share our passion for customer service and constantly improving our service function by:

  • Achieving service sales targets.
  • Control of direct department costs within budget.
  • Coach and develop members of staff in the departmental plans and changes taking place.
  • Identify and make changes to the service offering to improve customer satisfaction scores.

Ideally you will demonstrate:

  • Prior knowledge of the automotive industry.
  • Proven experience of coaching and mentoring staff.

For more information regarding this opportunity "APPLY NOW"

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