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3 months ago
Irving Mitchell Appointments
Salary: £30k OTE £50,000
Location: Exeter, Plymouth, Taunton
Job type: Permanent
Contact: Mark King
Job Role: Manager Jobs

The Company:

Our client has experienced continuous, but stable growth over more than 50 years. Today it is one of the largest in the UK and possibly the largest in the South West. They supply thousands of vehicles and represent over twelve different manufacturers including many prestige brands.

They are proud of what they do and determined to retain the principles of honest dealing, customer service and staff welfare that are responsible for its considerable success.

The Opportunity:

To help them achieve their goal, we are recruiting for an experienced Service Manager to lead the successful Service department at this well respected dealership. You will be responsible for leading the Service team in delivering the highest level of customer experience, whilst maximising sales and profitability

The Successful Candidate:

Within your successful Service based history you will be able to demonstrate your ability with:

  • ·         Proven experience of leading and managing successful teams to deliver results.
  • ·         Proven experience in a Service Management capacity.
  • ·         A strong understanding of the service core process.
  • ·         Strong ability to lead, influence and coach others into delivering results.
  • ·         A driving license free from excessive penalties.
  • ·         Ability to ensure Team satisfaction, retention and engagement.
  • ·         Lead, coach, develop and manage the team to elevate their performance and behaviours, and deliver results.
  • ·         Manage workshop bookings to optimise utilisation
  • ·         Ensure Brand standards are maintained at all times including all processes and paperwork for warranty claims.
  • ·         Ensure profit is maximised through the sale of additional work and suitable products and services.
  • ·         Handle customer complaints to ensure a fair and equitable resolution for all parties ensuring root cause is identified and solutions implemented to minimise chance of recurrence.

To apply:

To apply for this role in the strictest confidence, please contact Irving Mitchell Appointments on. Candidates who meet the criteria will be contacted shortly after CV submittal.

Irving Mitchell are automotive recruitment specialists. We handle many different roles and advertise, head hunt and represent professionals wishing to take their next career step within the automotive industry. Please contact us for further details on how we can help.

All applications are treated with discretion and adhere fully to the Data Protection Act 1998. Irving Mitchell is regarded as an employment agency within to the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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