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8 months ago
HCP International
Salary: £37000.00 - £55000.00 per annum + £47 - £55k OTE
Location: West Midlands
Job type: Permanent
Contact: Fifi Sclif
Job Role: Service Manager Jobs

An exceptional opportunity has arisen within a commercial aftersales site based in Worcestershire for a professional, dynamic and experienced Service Manager. This particular automotive group is a privately owned business and they are looking for to continue building and maintaining relationships with their customers. You will be expected to independently manage and develop a very busy and customer-oriented department. You must be able to step straight into this position so experience in a similar role is essential.

The role:

  • Manage and organise the service department in an effective manner ensuring high quality customer service
  • Coordinate and direct all activities within the branch to meet or exceed service department targets
  • Develop a competent, committed and confident team that consistently meets or exceed performance expectations
  • Internal reporting, including monthly service department reports, performance reports and customer satisfaction
  • Ensure all manufacturer regulatory requirements are met and inspections are passed annually
  • Effectively manage a cost saving approach
  • Provide product training and market knowledge
  • You will personally be committed to the highest levels of customer service and satisfaction and able to motivate staff to improve in this area

Who we're looking for?

  • You must have previous or current service management experience within a commercial dealership
  • Ability to take ownership when faced with obstacles and problems
  • Someone who is fully committed to customer satisfaction and ensuring the correct procedures are carried out
  • The successful candidate must be able to demonstrate very high customer handling skills and offer suitable options to customers to surpass their needs

What's on offer?

£37,000 - £45,000 basic

£47,000 - £55,000 OTE

Overachievement bonus

Company vehicle

Pension

Interested?

If you are interested in this position please register your interest NOW with your up-to-date CV in Word format.

Your CV will be forwarded to HCP International, a leading automotive recruitment consultancy established in 1998. The services advertised by HCP International are those of an Employment Business.

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