Our Client, a main large franchised dealership near Fakenham have the requirement for a Service Consultant to join their aftersales team.
As a Service Consultant, you will be a primary point of contact for customers who require their vehicles servicing/maintaining.
Your key responsibilities will include; managing the flow of information between the Workshop Team, your colleague within the wider Aftersales Team and the customer; accurately qualifying and documenting the customer’s needs and requirements; confirming information such as the customer’s contact details and payment method; calculating workshop capacity using a bespoke system; managing the allocation and administration of courtesy service vehicles; ensuring that customers fully understand the work that has been carried out; and proactively addressing any issues.
A full UK Driving License is required as is previous experience in a Customer/Retail Environment. Motor industry experience is preferred, but not essential.
Fakenham, Norfolk, Motor Trade, Service Consultant, Service Advisor, Aftersales Advisor, Customer Advisor