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about 1 year ago
KPI People Ltd
Salary: £19000 - £25000 per annum
Location: Norfolk
Job type: Permanent
Contact: Hannah Marriott
Category: Service Advisor Jobs, Servicing and Repairs
Our Client, a main large franchised dealership near Fakenham have the requirement for a Service Consultant to join their aftersales team.

As a Service Consultant, you will be a primary point of contact for customers who require their vehicles servicing/maintaining.

Your key responsibilities will include; managing the flow of information between the Workshop Team, your colleague within the wider Aftersales Team and the customer; accurately qualifying and documenting the customer’s needs and requirements; confirming information such as the customer’s contact details and payment method; calculating workshop capacity using a bespoke system; managing the allocation and administration of courtesy service vehicles; ensuring that customers fully understand the work that has been carried out; and proactively addressing any issues. 

A full UK Driving License is required as is previous experience in a Customer/Retail Environment. Motor industry experience is preferred, but not essential. 

Fakenham, Norfolk, Motor Trade, Service Consultant, Service Advisor, Aftersales Advisor, Customer Advisor 

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