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7 months ago

My Client is  looking for an experienced service advisor who will have responsibility for checking in customers, dealing with their enquiries in a professional and friendly manner and building up a good working knowledge of all facets of the business that the service department cover.

Your main responsibilities will include:

  • Making and receiving calls, to and from our customers whose vehicles require maintenance attention & converting these contacts into workshop bookings and appropriately up selling related products and service as applicable.
  • Handling other inbound enquires as required from our customer base and making sure our customers receive the very best from all our departments.
  • Making CSI/follow up calls and partaking in other Customer Focus related projects as directed by your line manager who will provide full training and guidance throughout your career.
  • Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative within a wider team environment.
  • Premium Car  experience would be a benefit but is not a pre-requisite; the key for this role is an individual that is driven to sell and has a real passion for the role.
  • Kerridge or Pinnacle Experience would be a advantage 

In return, we offer £25k basic and a uncapped commission structure & superb working facilities. 


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