POKE
4775 jobs - 29 added today
265822 registered Jobseekers
Recruiting? Call us on 01772 639036
Email me newest jobs similar to this one
3 months ago

My client is looking for a experienced Service Advisor 

The Role 

As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair.  As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre.  You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone.  Always delivering an incredible experience to all, whether internal or external customers.  As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on targets.  Passion for the product and delivering incredible customer service will be evident in everything you do.  

Role Requirements

To be a success in this role, you will have:
 
  • Effective communication skills
  • Commitment to delivering customer excellence
  • A good standard of verbal and numerical reasoning
  • Computer literacy
  • A keen eye for detail
  • Previous experience in a target driven role

Your Responsibilities

  • To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
  • Book service and repair work always ensuring workshop and parts availability
  • To keep customers fully informed of progress and advise of extra work needed
  • To organise loan car bookings
  • To invoice on time and accurately used warranty transactions are submitted and invoiced daily
  • To obtain and process payments according to company  policy
  • To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
  • To maintain accurate customer records on Kerridge & Dialog
  • Help deliver balance scorecard results for department to meet Manufacturers expectations
  • To make telephone follow-up / Up sell / Progress calls
  • To convert as many inbound / outbound calls into bookings as possible

Benefits

Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets.
Only Candidates with current Automotive Experience will be considered for this role 

Here are some similar jobs for you to consider...


26 days ago
only 2 days until close
Service Advisor ( Automotive)
Cheltenham
£15k - £20k
24 days ago
only 4 days until close
Trainee Parts Advisor
Oxford
£15k - £20k
24 days ago
only 4 days until close
Service Advisor - Gloucester
Gloucester
£25k - £30k
23 days ago
only 5 days until close
Service Advisor
Gloucester
£20k - £25k

Email me newest jobs similar to this one

  Back to the top