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about 1 year ago
Progress Recruitment Solutions (UK) Ltd
Salary: £23k - 35k per year
Location: Warwickshire
Job type: Permanent
Contact: Ed Bott
Category: Parts Advisor Jobs, Service Advisor Jobs, Parts Manager Jobs

My Client a Prestige Dealership in the Warwick area is looking to recruit a money-hungry Service Advisor to join their exceptionally busy team today!

You must be customer-focused and passionate in delivering outstanding customer service every time. The opportunities with this dealership are endless and if you are bored of seeing the same vacancies time after time, then please get in touch.

You will be required:
• To be a dedicated contact for customers. From booking in on the day to liaising with technicians, parts department and keeping regular contact with the customer for updates on the progress of the car or for authorisation for extra work.
• To ensure that availability and prices of parts and labour have been worked out and any extra work reported by the technicians is reported back to the customer.
• To be able to inform and technically explain to the customer any issues as reported by the technicians on the job card report sheet.
• To be the point of contact for the customer to be assured of the highest level of care and attention has been delivered to them.
• To speak directly with the customer at ‘hand over’ stage, discussing the invoice and explaining anything they don’t completely understand in a clear and professional manner.
• To create a customer rapport that will enable a higher level of customer retention.
• To ensure that the technicians have all the information/parts that are needed for each job dedicated to you.

This is an excellent opportunity for an experienced Service Advisor join a successful Prestige Car dealership.

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