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about 1 year ago
HCP International
Salary: £22000 - £31000 per annum + £31K OTE
Location: East Sussex
Job type: Permanent
Contact: Fifi Sclif
Category: Service Advisor Jobs

This is your chance to work in the best of both worlds; not quite a family run business but not quite a PLC environment, you will enjoy working for a very successful independently run group. Simply due to customer demand they are looking for an additional Service Advisor to compliment the team. This will be based on the beautiful East Sussex coastline.

The role

  • You will be responsible for meeting and greeting customers as they arrive in the maintenance area
  • Talking to customers about the services provided and what problems they are experiencing with their vehicle
  • Answering incoming telephone calls and scheduling service appointments
  • Communicate to customers about the services being offered and to deal with customer service on an excellent level
  • Upsell on optional services and accessories to the customers at every opportunity
  • Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected
  • Documenting the repairs using the in-house computer software package

Who we are looking for

  • Strong organisational skills and excellent customer handling skills
  • Previous experience working in a dealerships service department is essential.
  • Someone who is fully committed to customer satisfaction and ensuring the correct procedures are carried out
  • Able to manage significant workload both as part of a team and able to work on an individual basis
  • Ability to build a rapport with customers and interpret their needs and requirements
  • Automotive experience is not essential for this position

What's on offer?

Up to £24,000 basic

£31,000 OTE (uncapped)



Apply with your up-to-date CV in Word format.

HCP International is a leading automotive recruitment consultancy, established for 20 years, approved by manufacturers and the UK's top 50 dealer groups. We work seamlessly alongside our Clients to recruit exceptional talent throughout the United Kingdom, Middle East and Asia.

Contact us if you are considering a career within the automotive industry, at manufacturer or dealer level. Alternatively, if you are thinking about a different role in the challenging but immensely rewarding automotive sector please give us a call.

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