EXPERIENCED SERVICE ADVISOR (Dealership)
Salary: UP TO £36,000 BASIC + OTE
Location: WEST LONDON
DO YOU HAVE CAR DEALERSHIP OR CAR FRANCHISE EXPERIENCE?
Our clients is seeking an experienced Service advisor who understands the demands of a Main Dealer and the ability to meet the demanding standards that this position brings. They have the skills to engage with our customers and have the ability to deliver an experience where they will recommend the dealership to family & friends.
The Service Advisor or Senior Service Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a top retailer. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival the Service Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. They are responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle. It is also their responsibility to take payment, sell additional products and follow-up with the customer the following day to ensure they are happy with the work completed.
The service advisor/senior Service Advisor role is one of the busiest, most exciting and critical roles in our dealerships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Like us, you know that customer service isn't just about providing a service - it’s about building warm, trusted relationships.
·Can deliver a world class customer experience
·Experience as a service advisor for a minimum period of 2 years.
·You will need be very well presented
·Compliance to Policies and Procedures
·The ability to up sell additional work and service plans
·Excellent computer literacy and administration skills
·Great organisation and ability to communicate well
·Flexible in approach
·Ability to work within a team frame work
·Ability to take instruction
·STRONG UPSELLING EXPERIENCE AND SKILLS ESSENTIAL
To apply please express your interest via a call or send your CV to Lucy Joy firstname.lastname@example.org - Tel: Mobile Friendly) Mobile