SERVICE ADVISOR (Automotive)
Basic Salary: £22,000pa - £25,000pa PLUS OTE / BONUS
Location: BUCKINGHAMSHIRE (HP)
Our well-respected client is seeking a Service Advisor to manage all service telephone and walk-in enquiries, qualify service and keep customers updated and happy!
Liaising directly with customers to arrange services for their vehicles, via inbound calls and walk ins, arranging job cards for technicians using specialist systems, maximising upselling opportunities with customers, offering an outstanding and thorough service for customers. Committed to offering consistently excellent service.
The key responsibilities in this role are as follows;
·To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
·To develop and maintain a high degree of departmental and inter departmental co-operation.
·To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Complete daily transaction reports timely and accurately
·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
·Collect customer data for the Service Centre marketing database
·To upsell products and service plans to customers.
·Ensure customer comments are fed back to appropriate people
·Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly.
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Experience using Kerridge, One Link or Pinnacle or similar DMS system
Automotive or Dealership or Large Independent Garage experience is welcome!
The successfully candidate will work well within a team, have an AMAZING ATTITUDE and excellent communication, attention to detail and the ability to work to tight deadlines.
To apply please express your interest via a call or send your CV to Mandy Grant – firstname.lastname@example.org - Tel: Mobile Friendly) Mobile