SERVICE ADVISOR (Dealership)
Basic salary: £22,000pa - £26,000pa plus OTE / BONUS
Location: NORTH WEST LONDON
Our well-respected client is seeking an experienced Service Advisor to manage all service telephone and walk-in enquiries, qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system. Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation
Liaising directly with customers to arrange services for their vehicles, via inbound calls and walk ins, arranging job cards for technicians using specialist systems, maximising upselling opportunities with customers, offering an outstanding and thorough service for customers. Committed to offering consistently excellent service. To be the focal point of contact for customers requiring servicing or repair to their vehicles. Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times. With an emphasis on providing excellent levels of service, this is a fantastic opportunity for an experienced Automotive Service Advisor to grow their career.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Complete daily transaction reports timely and accurately
·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
·Collect customer data for the Service Centre marketing database
·Ensure customer comments are fed back to appropriate people
·Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly.
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Experience using Kerridge, One Link or Pinnacle or similar DMS system
Must have 1-2 years’ experience as a Service Advisor within a Dealership
To apply please express your interest via a call or send your CV to Mandy Grant – firstname.lastname@example.org - Tel: Mobile Friendly) Mobile