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about 1 year ago
Auto Skills UK
Salary: £25,000 - £30,000 ote
Location: Basildon
Job type: Permanent
Contact: Scott Major
Category: Service Advisor Jobs

SERVICE ADVISOR (Dealership experience)

EXCELLENT £25,000 - £30,000 OTE

Location: BASILDON


The Service Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a Dealership. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival the Service Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. They are responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle. It is also their responsibility to take payment, sell additional products and follow-up with the customer the following day to ensure they are happy with the work completed.
Key Tasks:

  • ·A service advisor is responsible for organising and scheduling the service work in the service department.
  • ·Also responsible to sell additional services to the valued customers of the company.
  • ·Inform the customer who are in queue that they will be helped very soon.
  • ·Inform the customers that their problem will be solved in what time
  • ·Always be ready to provide the information that is asked by a customer.
  • ·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
  • ·Collect customer data for the Service Centre marketing database
  • ·Ensure customer comments are fed back to appropriate people
  • ·Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • ·Agree appropriate vehicle collection and delivery arrangements with customers
  • ·Listen to the customers carefully.
  • ·Up-sell additional products and services such as service plans and extended warranties to name a few
  • ·Arranging Courtesy cars
  • ·Providing high levels of CSI
  • ·Liaising with workshop control
  • ·Continually communicate with the Service Centre Manager to identify extra work and to monitor progress
  • ·Adhere to company procedures and brand standards.
  • ·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
  • ·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
  • ·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed

Qualifications, Experience, Skill & Knowledge required:

  • ·1 – 2 Years Main Dealer
  • ·Able to communicate clearly with customers
  • ·Valid driving Licence
  • ·Good written and oral skills
  • ·Able to maintain manual and computerised records system
  • ·Numerate with good IT skills

To apply please call or send your CV to Scott Major – scott.major@autoskills-uk.com - Tel: Mobile Friendly) Mobile 

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