SERVICE ADVISOR (Car Dealership)
Salary up to £18,000pa - £25000 OTE
MUST HAVE GOOD MOTOR INDUSTRY / OR DEALERSHIP EXPERIENCE - Someone ambitious who is looking to move into a SERVICE ADVISOR POSITION!!
Our client, a well-respected, has an opportunity for a Service Advisor to join their busy team. Liaising directly with customers to arrange services for their vehicles, via inbound calls and walk ins, arranging job cards for technicians using specialist systems, maximising upselling opportunities with customers, offering an outstanding and thorough service for customers delivering excellent customer service at all times. This is a fantastic opportunity for an experienced Automotive Service Advisor to grow their career.
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly.
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Complete daily transaction reports timely and accurately
·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
·Collect customer data for the Service Centre marketing database
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Experience using Kerridge, One Link or Pinnacle
MUST HAVE GOOD MOTOR INDUSTRY / OR DEALERSHIP EXPERIENCE - Someone ambitious who is looking to move into a SERVICE ADVISOR POSITION
To apply please express your interest via a call or send your CV to Scott Major – firstname.lastname@example.org - Tel: Mobile Friendly) Mobile