SERVICE ADVISOR (Car Dealership)
Salary £19,000pa - £21,000pa plus OTE £26,000pa (DOE)
Location: WEST LONDON
The Service Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a top retailer. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival the Service Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. They are responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle. It is also their responsibility to take payment, sell additional products and follow-up with the customer the following day to ensure they are happy with the work completed.
Like us, you know that customer service isn't just about providing a service - it’s about building warm, trusted relationships. The Service Advisor role is one of the busiest, most exciting and critical roles in our dealerships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
Therefore, we are looking for an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be assertive and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.
Key Performance Indicators
Customer Satisfaction Index
Compliance to Policies and Procedures
The ability to up sell additional work and service plans
Excellent computer literacy and administration skills
Great organisation and ability to communicate well
Flexible in approach
Ability to work within a team frame work
Ability to take instruction
Can deliver a world class customer experience
You will need be very well presented
To apply please call or send your CV to Mandy Grant – firstname.lastname@example.org - Tel: Mobile Friendly) Mobile