Croxley, Watford WD18
£25,000 pa, uncapped OTE £30,000 pa
Mon – Fri 8am to 6pm
Renault Watford seeks an experienced dealership Service Advisor to join our aftersales team. An immediate start is available and the role will be based at our busy dealership in Croxley, WD18.
The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
We are looking for someone who is a confident automotive service advisor or service receptionist and used to dealing with customers both face-to-face and over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced.
A solid track record as a dealership service advisor or service receptionist is essential. Previous experience in using Kerridge, ADP Autoline or CDK Drive will be advantageous.
Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.
The hours for this role are Monday to Friday 8am to 6pm with one hour for lunch.
In return we offer a basic salary of £25,000 per annum plus bonus scheme enabling an OTE up to or in excess of £30,000 pa. The bonuses are based on customer satisfaction, retail turnover, and upsales of service plans.
Fringe benefits include 24 days annual leave, pension, subsidised car scheme after 3 months service, employee benefit and discount scheme and excellent career prospects within the corporation.
HOW TO APPLY:
To be considered for this vacancy, please reply including your latest CV.
A member of the Recruitment Team will contact selected candidates.
So that our correspondence reaches you correctly first time round, please add the @Renault.co.uk domain to your safe senders list.
PLEASE NOTE: due to the high number of responses received, regretfully we are only able to respond to successful applicants. A member of the Recruitment Team will contact successful candidates shortly.
No Agencies please.