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about 1 month ago
Volkswagen
Salary: 20000-22000 OTE up to 30000
Location: Wrexham
Job type: Permanent
Contact: Gemma Birch
Category: Aftersales

This exciting opportunity exists within our Wrexham Volkswagen Retailer

 

**Please note: all candidates must follow the on-line application process**

 

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

 

Please note: All candidates must follow the online application process.

 

Salary

Basic 20K - 22K dependent on experience

OTE 30K

 

Hours of work:

Monday – Friday 8am – 6pm

Alternate Saturdays 8am – 1pm

 

 

As a Service Advisor, your Key Objectives will be:

 

Objective:  Maximise service profitability through the use of professional sales techniques

 

Sell additional products, services and repair works in a professional manner

 

Objective:  Maximise customer awareness of all available retailer services

 

Ensure customer awareness of all products and services available

Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair

Maintain effective liaison with sales, parts and workshop teams

Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition

 

Objective:  Ensure highest level of customer care and satisfaction at all times

 

Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately

Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so

Pro-actively contact customers to update them on progress of work

Notify customers promptly of completion of work

Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed

Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

Objective:  Maintain excellent standards of departmental administration

 

Initiate job documentation and maintain customer records and follow-up systems

Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)

Document all warranty work as per Volkswagen requirements and retail policy and ensure the customer signs for all work undertaken

Accurately maintain departmental systems

 

Objective:  Help retailer to achieve industry-leading standards of process efficiency

 

Ensure workshop time is fully utilised when taking future bookings

Calculate accurate charges for all parts, labour and service repairs and provide customer estimates according to company policy on schedules, time and pricing

Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures

Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the service department (if applicable)

Ensure compliance to all health and safety / environmental / company policies

Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

 

**Strictly No Agencies**

 

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