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4 months ago
KPI People Ltd
Salary: £19000 - £25000 per annum
Location: Cambridge
Job type: Permanent
Contact: Katie Watson
Category: Service Advisor Jobs, Servicing and Repairs
Our Cambridgeshire based client is recruiting for an Aftersales Executive.

As an Aftersales Executive, you will be a primary point of contact for customers who require their vehicles servicing/maintaining.

Your key responsibilities will include: managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Team and the customer; accurately qualifying and documenting the customer’s needs and requirements; confirming information such as the customer’s contact details and payment method; calculating workshop capacity using a bespoke system; managing the allocation and administration of courtesy service vehicles; ensuring that customers fully understand the work that has been carried out; and proactively addressing any issues.

The successful candidate must possess excellent interpersonal communication skills; together with a genuine passion for customer service excellence.

A driving licence is required for this role, due to the need to manoeuvre customers' vehicles onsite.

Working hours:

Monday – Friday 0800-1800
Rota’d Saturday Mornings.

£19,000-£21,000 + Bonus

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