SERVICE ADVISOR (Automotive)
Basic Salary: £20,000pa - £25,000pa PLUS FANTASTIC OTE / BONUS
Location: Bristol - BS4
Full training will be given!
Our well-respected client is seeking a Service Advisor to manage all service telephone and walk-in enquiries, qualify service and keep customers updated and happy!
Liaising directly with customers to arrange services for their vehicles, via inbound calls and walk ins, arranging job cards for technicians using specialist systems, maximising upselling opportunities with customers, offering an outstanding and thorough service for customers. Committed to offering consistently excellent service. To be the focal point of contact for customers requiring servicing or repair to their vehicles. Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times. With an emphasis on providing excellent levels of service, this is a fantastic opportunity for an experienced Automotive Service Advisor to grow their career.
The key responsibilities in this role are as follows;
·To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
·To develop and maintain a high degree of departmental and inter departmental co-operation.
·To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Complete daily transaction reports timely and accurately
·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
·Collect customer data for the Service Centre marketing database
·To upsell products and service plans to customers
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards
·Complete invoices accurately, clearly and quickly
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Agree appropriate vehicle collection and delivery arrangements with customers
·Experience using Kerridge, One Link or Pinnacle or similar DMS system
THE SUCCESSFULLY CANDIDATE WILL WORK WELL WITHIN A TEAM, HAVE AN AMAZING ATTITUDE AND EXCELLENT COMMUNICATION SKILLS, MUST HAVE FACE TO FACE CUSTOMER SERVICE EXPERIENCE AS WELL AS RETAIL EXPERIENCE. A SUCCESSFUL CANDIDATE WOULD ALSO HAVE EXPERIENCE WORKING ON THE PHONE.
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