Our Client, a large main franchised motor trade dealership in Bedford have the requirement for a Service Advisor to join their team.
As a Service Advisor, you will be a primary point of contact for customers who require their vehicles servicing/maintaining.
Your key responsibilities will include; managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Team and the customer; accurately qualifying and documenting the customer’s needs and requirements; confirming information such as the customer’s contact details and payment method; calculating workshop capacity using a bespoke system; managing the allocation and administration of courtesy service vehicle; ensuring that customers fully understand the work that has been carried out; and proactively addressing any issues.
Please note, a full UK driving license is required.
Bedford, Kempston, Milton Keynes, Ampthill, Bedfordshire, Motor Trade, Aftersales Advisor, Customer Advisor, Service Consultant