Reporting in to the Service Manager, our Service Advisors are responsible for:
•Arranging bookings ensuring that the personal/vehicle details are correct
•Printing and pre-conditioning of job cards ahead of visit
•Pre-contacting customers ahead of visit
•Face to face contact managing the visit from start to finish
•Ensuring accurate entries of customer details are recorded on to the database
•Offering and selling available products to customers to agreed targets
•Taking payments and explaining invoices to customers
•Regular updating to customers ensuring a smooth and professional service
•Carrying out customer follow ups to ensure the visit and work done was all ok
•Contacting "no shows" daily to rebook jobs
•Controlling the issue and return of loan cars to meet business and legal requirements
•Managing work in progress daily, rebooking customers where parts have been ordered
Our ideal Service Advisor will have a proven track record within the motor trade, but we will consider people from other customer service backgrounds. You will be a confident communicator with a professional and friendly manner. You will put customer service at the forefront of everything you do to ensure 100% customer satisfaction.
You will also:
•Be computer literate
•Ideally have a full UK driving license
On offer is a basic up to £25,000 DOE and a competitive BONUS package to increase your earnings.
This is a full time Motor Trade Job working Monday to Friday, 8am to 6pm with alternate Saturday mornings.