This exciting opportunity exists within our Worcester Centre
**All candidates must follow the online application process**
Audi is a manufacturer of exquisite cars – beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers’ desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.
Job Purpose: To be the focal point of contact for Audi customers requiring servicing or repair to their vehicles.
Managing the flow of information between the workshop, the rest of the Audi Centre and the customer, delivering excellent customer service at all times.
As an Audi Service Advisor, your Key Objectives will be:
To manage all service telephone and walk-in enquiries on behalf of the Audi Centre
Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out
Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system
Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation
Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Audi Centre procedures
Understand and adhere to Audi Brand service requirements
Maintain safe working practices and abide by the working rules and standards of the Audi Centre
Maintain product knowledge on the full Audi range
Maintain relevant systems ensuring accuracy at all times
**Strictly no Agencies**
Skills and Experience Required
The Audi Group, with its brands Audi, Ducati and Lamborghini, is one of the most successful manufacturers of automobiles and motorcycles in the premium segment. It is present in more than 100 markets worldwide and produces at 16 locations in twelve countries. In the second half of 2016, the production of the Audi Q5 will start in San José Chiapa (Mexico). 100 percent subsidiaries of AUDI AG include quattro GmbH (Neckarsulm), Automobili Lamborghini S.p.A. (Sant’Agata Bolognese, Italy) and Ducati Motor Holding S.p.A. (Bologna, Italy).
In 2015, the Audi Group delivered to customers approximately 1.8 million automobiles of the Audi brand, 3,245 sports cars of the Lamborghini brand and about 54,800 motorcycles of the Ducati brand. In the 2015 financial year, AUDI AG achieved total revenue of €58.4 billion and an operating profit of €4.8 billion. At present, approximately 85,000 people work for the company all over the world, about 60,000 of them in Germany. Audi focuses on new products and sustainable technologies for the future of mobility.