Service Advisor/ Warranty Administrator
Salary £25,000 basic + OTE
Location: Surrey (KT POSTAL AREA)
The Service Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a Dealership. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival, the Service Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out.
This position is a split role and will involve a small amount or warranty/administrative duties and therefore the ideal candidate will have warranty/administrative experience and a good attention detail when dealing with administrative tasks.
·The service advisor is responsible for organising and scheduling the service work in the service department.
·Also, responsible to sell additional services to the valued customers of the company.
·Inform the customer who are in queue that they will be helped very soon.
·Inform the customers that their problem will be solved in what time
·Always be ready to provide the information that is asked by a customer.
·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
·Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
·Agree appropriate vehicle collection and delivery arrangements with customers
·Listen to the customers carefully.
·Up-sell additional products and services such as service plans and extended warranties to name a few
·Continually communicate with the Service Centre Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
Qualifications, Experience, Skill & Knowledge required:
·MUST BE HIGHLY PROACTIVE AND SELF MOTIVATED
·TECHNICAL KNOWLEDGE OF MOTOR VEHICLES
·Confident in a customer facing role
·Able to communicate clearly with customers
·Valid driving Licence
·Attention to detail: ‘right first time’ attitude
·Good written and oral skills
·Numerate with good IT skills
·Prior warranty administration knowledge an advantage
To apply please call or send your CV to Lucy Joy – firstname.lastname@example.org - Tel: Mobile Friendly) Mobile