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12 days ago
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Service Advisor


HCP International
Salary: £22000 - £25000 per annum + bonus
Location: Wiltshire
Job type: Permanent
Contact: Kuldeep Kohli
Sector: Automotive
Job Role: Service Advisor Jobs
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The Role

  • You will be responsible for meeting and greeting customers as they arrive in the maintenance area
  • Talking to customers about the services provided and what problems they are experiencing with their vehicle
  • Answering incoming telephone calls and scheduling service appointments
  • Communicate to customers about the services being offered and to deal with customer service on an excellent level
  • Upsell on optional services and accessories to the customers at every opportunity
  • Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected
  • Documenting the repairs using the in-house computer software packag


Who we are looking for?

  • Experience working as a Service Advisor within a main dealership
  • Someone who is fully committed to customer satisfaction and delivers exceptional customer service at all times.
  • Excellent communication skills and an ability to work within a team frame work
  • Someone with a pro-active approach
  • Ability to be self-motivated and manage significant workload
  • Ability to build a rapport with customers and interpret their needs and requirements


What's on offer?

£22,000 - £25,000 basic salary depending on experience + bonus.

Interested?

If you are interested in this position, please register your interest NOW with your up-to-date CV in Word format.

Your CV will be forwarded to HCP International, a leading automotive recruitment consultancy established in 1998. The services advertised by HCP International are those of an Employment Business.

The Role

  • You will be responsible for meeting and greeting customers as they arrive in the maintenance area
  • Talking to customers about the services provided and what problems they are experiencing with their vehicle
  • Answering incoming telephone calls and scheduling service appointments
  • Communicate to customers about the services being offered and to deal with customer service on an excellent level
  • Upsell on optional services and accessories to the customers at every opportunity
  • Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected
  • Documenting the repairs using the in-house computer software packag


Who we are looking for?

  • Experience working as a Service Advisor within a main dealership
  • Someone who is fully committed to customer satisfaction and delivers exceptional customer service at all times.
  • Excellent communication skills and an ability to work within a team frame work
  • Someone with a pro-active approach
  • Ability to be self-motivated and manage significant workload
  • Ability to build a rapport with customers and interpret their needs and requirements


What's on offer?

£22,000 - £25,000 basic salary depending on experience + bonus.

Interested?

If you are interested in this position, please register your interest NOW with your up-to-date CV in Word format.

Your CV will be forwarded to HCP International, a leading automotive recruitment consultancy established in 1998. The services advertised by HCP International are those of an Employment Business.


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