Automotive, Motor Trade Job: Vehicle Service Advisor required in Gloucester.
Salary: Up to £22,000 Basic, OTE £25,000 Per Annum
Term: Full Time, Permanent
Automotive Jobs / Motor Trade Vacancies: Customer Service Advisor for Multi-Franchise Car Dealership
Our Client, a large Multi-Franchise Franchise Car Dealership in the Gloucester area, is currently looking to hire an experienced and professional Service Advisors for their busy Car Service Department.
Reporting to the Service Manager and working alongside two other Service Advisors, in this role you will be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for service, maintenance or repair work and arranging where necessary a courtesy vehicle. Service Advisors greet customers in to the Service Department, extensively liaise with the Workshop to chase work in progress, and keep customers informed of progress.
The successful candidate would ideally be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Very strong organisational skills along with knowledge of Microsoft Office, Excel and DMS systems (Pinewood Pinnacle DMS experience preferable) would be of high priority. You would be a valued member of a very experienced Service Department, responsible for booking work in and over-seeing vehicle repairs/servicing through the Workshop, while maintaining regular customer contact to update and book future work. Liaising with manufacturer to authorise warranty repairs, and a general knowledge of warranty procedures would also be advantageous but is not essential. Experience working as a Service Advisor within an automotive dealership or a very similar role would be essential to our client at this stage
For your hard work Our Client is offering a basic annual salary between £18-22,000 (negotiable pending experience) with a bonus scheme based on your upsell skills and departmental performance creating an expected earning potential in the region of £25,000+ per annum. Our client also offers 22 days holiday plus the bank holidays, full manufacturer training, a company pension scheme, and fantastic career prospects with a growing business. The hours worked are Monday to Friday 8:00am-6:00pm with Saturdays 8:30am-12:30pm on a rota (1 in 3/4)
To apply please send your CV to Josh Buck quoting J63473, Service Advisor, Gloucester.
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