Our client a busy franchised dealership in Oxford have the requirement a Service Advisor to join their Aftersales Team.
As a Service Advisor you will be responsible for the Service department customer experience, from initial booking by phone, email or booking system, you will be the contact for the customer for the duration of their visit. You will regularly update and keep them informed of progress throughout ensuring that we deliver on all promises and deadlines. Following the service process to ensure all manufacturers audit standards are adhered to, you will take payments and talk customers through their invoices. With other members of the team, you will maintain the administration of the loan car fleet and ensure all housekeeping and other admin duties are complete. You will be required to deal with general queries and many other ad-hoc duties.
Our client are looking for a ‘hands on’, customer focused and communicative character who will take complete responsibility for customers vehicles and their concerns. Good negotiation skills, excellent administration skills and a keen eye for detail are required. PC competency with knowledge of the Kerridge system an advantage and a desire to go that extra mile to help every customer will be pre-requisite. Previous main dealership Service Advisor experience is preferred but not essential providing you have a stable employment CV from a highly customer focused background. You must also hold a full UK driving licence.
In return our client offer a competitive salary, excellent bonus scheme and full training and career development opportunities.
Key Skills: Service Advisor, Service Manager, Service Team Manager, Customer Service Advisor kerridge motor trade