To Maximise servicer department profitability ensuring customer awareness of all available workshop services. To ensure the highest level of customer care and satisfaction at all times.
Ensuring a consistent level of excellent customer service in line with company and manufacturer standards.
Providing customers with accurate estimates and invoices, whilst fully explaining the work carried out by the service department.
Ensuring that the service reception is staffed at all times to be able to greet customers at any time during business opening hours.
Selling additional products, services and repair work in a professional manner with set targets
Identifying any areas of lost sales and revenues and bringing them to your line managers -attention.
Ensuring all job cards are raised accurately, detailing the work needed and ensuring that they have met the manufacturers standards required for warranty.
Ensuring all customers have sufficient credit to enable all work advised to be carried out and authorities for work to be carried out are gained, where applicable.
Ensuring all work has been carried out as detailed and charged for.
Keeping customers updated of any changes to agree completion times and additional work required.
Ensuring all Company Health and Safety procedures are strictly adhered to.