Are you an experienced and determined Service Advisor looking for a brilliant new opportunity? Our client is looking for someone to join their team in Wiltshire. You will maintain professionalism at all times and ensure efficiency of the service department within this volume car dealership. Providing excellent customer service should be your ultimate goal.
* Liaising between customers and technicians; keeping the customer informed of any delays or problems that arise. Explaining the services that have been undertaken using terminology that the customer will understand
* Calling customers to update them with any works that need to be carried out and estimating any additional costs and time needed to complete the repairs
* Scheduling service appointments making sure that enough time is allocated to each and monitoring technicians so that this is achieved
* Accurately completing paperwork, documenting all repairs on the computer system and taking payment
* Handling customer complaints
Who we are looking for
* You must be an experienced Service Advisor who is able to use initiative
* You will be a customer focused individual assuring that every customer is completely satisfied with the service provided
* Working as part of a team to ensure the smooth running of the service department
* The successful candidate will be able to work efficiently in stressful, high pressure situations
What's on offer
* Basic salary of £19,000
* OTE £28,000
If you are interested in this position, please register your interest NOW with your up-to-date CV in Word format. Alternatively give us a call to find out more.