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about 1 month ago
Now Vauxhall
Salary: £21,000 + bonuses (depending on experience)
Location: Swindon
Job type: Permanent
Contact: Julie White
Job Role: Customer Services Jobs, Aftersales

We have excellent opportunities for customer focussed Service Advisors to join our busy dealership in Swindon, Wiltshire. 

Reporting in to the Service Manager, our Service Advisors are responsible for:

  • Arranging bookings ensuring that the personal/vehicle details are correct
  • Printing and pre-conditioning of job cards ahead of visit
  • Pre-contacting customers ahead of visit
  • Face to face contact managing the visit from start to finish
  • Ensuring accurate entries of customer details are recorded on to the database
  • Offering and selling available products to customers to agreed targets
  • Taking payments and explaining invoices to customers
  • Regular updating to customers ensuring a smooth and professional service
  • Carrying out customer follow ups to ensure the visit and work done was all ok
  • Contacting "no shows" daily to rebook jobs
  • Controlling the issue and return of loan cars to meet business and legal requirements
  • Managing work in progress daily, rebooking customers where parts have been ordered

Our ideal Service Advisor will have a proven track record within the motor trade, ideally with a volume brand. You will be a confident communicator with a professional and friendly manner. You will put customer service at the forefront of everything you do to ensure 100% customer satisfaction. You will also:

  • Be computer literate
  • Ideally have a full UK driving license

This is a full time position working Monday to Friday, 8am to 6pm with alternate Saturday mornings.

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