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about 1 month ago
HCP International
Salary: £22000 - £27000 per annum + £3,000 Bonus
Location: Oxford
Job type: Permanent
Contact: Olivia Gray
Category: Service Advisor Jobs, Servicing and Repairs

Based in the heart of the city of Oxford, my extremely successful client is looking to employee a Service Administrator to join their service team. This is a great opportunity for someone with the drive for a new challenge, who can work confidently in a busy environment and who has a proven background of delivering the highest standard of customer service and excellent administration skills.

In this role, you will be…

  • Promptly answering and taking all incoming calls and liaising with customers as well as dealing with enquiries and taking accurate messages when required
  • Booking in service appointments using the in-house computer system
  • Making outbound calls to customers with reminders about pending services/MOT's
  • Working closely and effectively alongside the Service Advisors and other members of staff to ensure a smooth-running service department
  • Accurately dealing with customer queries and complaints
  • Scanning and filling paperwork while update customers records when required
  • Completing follow up calls to receive customers feedback and satisfaction
  • Assisting in the preparing of quotes and invoices
  • Professionally interfacing between customers and service staff
  • General administrative duties when required
  • Complying to Health and Safety standards and policies set within the company

Skills and attributes, we are looking for

  • A stable background of working as a Service Administrator is vital for this role or even a Service Advisor looking for a step down
  • Previous experience working with an automotive main dealership is highly desirable
  • Kerridge experience
  • Excellent team player and communication skills
  • Strong administrative and computer knowledge
  • Confident telephone manner
  • The ability to work Monday to Friday 9:00am - 6:00pm with the occasionally Saturday if required

What will you be rewarded with?

£22,000 - £24,000 basic is on offer along with an £3,000 bonus on top

Company pension scheme

Full brand training and development is offered once started

Staff discount on services and products

HCP International is acting as an Employment Agency in relation to this vacancy.

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