Our client operates a large prestige dealership and they are now looking to recruit an experienced and successful Service Team Manager/ Senior Service Advisor to run a small team within the service department on a daily basis, reporting in to the Aftersales Manager.
The role would suit the following:
Senior Service Advisor
Assistant Service Manager
Service Team Manager Role:
Managing, coaching and motivating employees to ensure a high quality of staff
Controlling cost management for the department
Compiling and maintaining a resource plan for the workshop and load optimisation.
Together with the Aftersales Manager, monitoring performance against agreed targets.
Performance analysis to identify areas of weakness and appropriate, targeted marketing activity
Reviewing CSI surveys and other measures for monitoring customer satisfaction
Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process
Guaranteeing cleanliness and orderliness of workshop and ensuring quality control of all completed tasks.
Ideally be an experienced and well established Service Advisor / Assistant Service Manager / Reception Manager who is successful in their current position
You will need to be a 'leader' of people and an ambassador for the brand and dealer group
Can demonstrate a stable career path
Ideally you will have prestige background
In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package
Basic salary up to £40K - OTE £45K+
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