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about 1 month ago
Salary: 14000-18000
Location: Stourbridge
Job type: Permanent
Contact: Gemma Birch
Category: Dealership

This exciting opportunity exists within our Stourbridge Volkswagen Retailer


**Please note all applicants must follow the on line recruitment process**


With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.


2 positions available


Salary for experienced:

Basic 18K



Trainee Package with activity and training bonus:

Basic 14K



Hours of work

Monday – Friday 8.30am – 6.00pm

Saturday 8.30am – 5.00pm

Sunday 10.30am – 4.30pm (alternate)

2 late nights till 7pm

1 day off in the week


As a Sales Executive, your Key Objectives will be:


Objective:  Sell maximum number of vehicles possible


Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager

Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet

Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales

Keep up-to-date on competitor’s products, prices and specifications

Introduce and follow-up suitable sales prospects


Objective:  Achieve maximum profitability on sales


Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager

Ensure all payments for vehicles are complete for each transaction

Negotiate sales for maximum profitability within limits of authority


Objective:  Ensure highest degree of customer satisfaction to achieve customer loyalty


Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally

Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately

Approach and receive customers promptly and courteously at all times

Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover

Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed


Objective:  Ensure customer awareness of options, accessories, extended warranty and finance facilities


Ensure timely and accurate completion of finance proposals and documentation

Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc


Objective:  Help retailer to achieve industry-leading standards of customer care and process efficiency


Plan and prepare for the daily sales meeting and conform with retailer reporting requirements

Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office

Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy

Operate a ‘share best practice policy’


**Strictly No Agencies**

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