Location: Twickenham – travel to other sites required
Salary: Circa £28,000 Per Annum Plus Uncapped Commission (Company Demonstrator Provided)
Hours: Monday to Thursday 10:00am – 7:00pm, and 9:00am - 6:00pm Friday (Flexible)
We are currently recruiting a Retention Executive for our Finance Renewals to be based out of our Twickenham branch. The Retention Executive is responsible for contacting our current customers with finance agreements who are in position to renew their policy with a new vehicle. Your aim will be to bring customers into the dealerships and discuss a new vehicle whilst keeping in mind both their and the groups best interests.
•Contacting current customers to bring in repeat business
•Demonstrate the most suitable options to the customer, ensuring they understand the options clearly
•Providing the customer with realistic finance solutions to match their expenditure
•Liaise with all the departments to support and enhance close customer contact
•Develop strong customer relationships to encourage repeat business
•Measure monitor and report on customer retention activity
•Relevant or transferable experience – sales or retail with experience of finance agreements would be beneficial
•Exceptional telephone manner with the ability to communicate with customers at various levels
•Strong organisational skills with the ability to prioritise workload
•Work efficiently under pressure and towards targets
JOB REF: LNRETEXETWIC
This vacancy is being managed by Keely Dunn at Spear Recruitment Ltd.
Spear Recruitment Ltd is Employment agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.
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