To proactively manage the network in a defined region, ensuring that we provide a professional, high quality & cost effective service to our clients.
Field based, 35 hours per week, Monday to Friday. Due to the nature of this position, hours may vary in line with business needs. The nature of the role means that there is a substantial amount of travel and a requirement to periodically stay away from home overnight. This role will be covering the Midlands and the South.
Visit agents, dealers and suppliers, as required, to review issues arising from procedural lapses and training issues.
Identify areas within the region which do not have suitable coverage and liaise with the UK Network Manager to appoint/terminate service providers when and where necessary in order to maintain the high level of quality within your region.
Ensure that all new service providers fully meet the Company's contractual requirements in terms of equipment, insurance, appearance and professional competence prior to being added to the network.
Participate in the Mystery Shop Programme
Organise and participate in Network Training days
To organise and participate in trade shows
Develop relationships with key motor manufacturer dealers in a defined region as determined by the UK Network Manager.
Ensure that any complaints received relating to a recovery are investigated promptly and the findings documented and communicated to the CS department and any other relevant department.
Inspect vehicles, as required, to determine the extent of damage and potential liability.
Advise vehicle recovery operators on any aspects of the recovery operation when requested to do so.
Make recommendations and implement changes as required to ensure that we continue to resolve the root cause of issues.
Resolve complaints in an impartial and diplomatic way and in keeping with the expectations of AGA and our clients.
Evidence of experience within the following areas
Educated to 'GCSE' Level standard or equivalent to include Math's and English.
City and Guilds/BTEC in Motor Vehicle Engineering or NVQ in Automotive Studies or equivalent
A proven managerial background within an operational environment either field or office based.
Knowledge of the UK recovery Network operational processes, systems and industry legislation
Experience of delivering service improvement.
Able to demonstrate delivery of results
Problem solving skills
Demonstrable proven experience of management/process improvement which has led to positive benefit to the business.
Strong verbal, written and interpersonal skills
Good knowledge of Word, Excel, PowerPoint, (training will be available)
Flexible and adaptable to changing situations.
Self motivated with the ability to prioritise own workload and work under pressure
Full clean & current driving licence
Ability to lift and carry equipment that is used within the recovery industry.
The nature of the role means that there is a substantial amount of travel and a requirement to periodically stay away from home overnight
Experience of working with third party suppliers
Good working knowledge of the UK recovery industry
Experience of LGV