Title: PARTS & SERVICE ADVISOR (MAIN DEALERSHIP)
Location: Newbury, BERKSHIRE
Salary: £18,000pa - £21,000pa plus OTE
Our client who is small friendly run dealership, is looking for someone who has experience Parts Advisor and Service Advisor to join their successful team. You will be able to deal with customers face to face, on the telephone and via the internet. You will be the first pint of contact.
Key responsibilities and accountabilities:
You will ideally have a working experience of a main dealer and will be working on the front reception. You will also need to comfortable in a selling capacity and take any opportunity that presents itself to up-sell.
As a Parts and Service Advisor will be responsible for:
First point of contact dealing with Service and Parts enquiries and orders
Maintaining stock levels in the stores
Ordering specialist parts as they are required
Undertaking inventory checks to make sure all-parts ordered are delivered and are the correct parts needed.
To serve the customer in a polite and responsible manner and to ensure that payment is made to the Company's requirements and policies at that time.
To ensure Technicians are served as quickly as possible.
Parts that require ordering are obtained as quickly and economically prudent to do so.
All parts to be recorded prior to the Technician receiving them and booked out through the computer terminal as soon as possible.
Warranty parts that have been returned to be labelled, job cards stamped and parts to be located correctly as per procedure policies at that time. To also operate a lost sales procedure.
All stock and orders to be checked against delivery and advice noted and located.
All discrepancies noted and relevant action taken for credits.
All parts requiring new location to be listed, locations given and entered on the computer as soon as possible after receipt.
All paperwork relating to returns to be completed as soon as possible and returned to the manufacturer.
All warranty labels to be checked against parts and discrepancies notified to Service.
Labels to be attached to parts, recorded, packaged and stored in designated area.
To record and report any stock discrepancies to the manager
To attend an annual stock check and also required to do perpetual stock checks all year round as required
To apply please call or send your CV to Mandy Grant – firstname.lastname@example.org - Tel: Mobile Friendly) Mobile