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4 days ago
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Parts Advisor


Tesla Motors Ltd
Salary: Competitive Salary
Location: West Midlands (County), Birmingham
Job type: Permanent
Contact: Recruitment Team
Job Role: Parts Advisor Jobs, Aftersales
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The Role

Tesla is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. This position is located at our local Service center however the role will require travel as needed and directed by management.

 

Responsibilities

  • Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
  • Establish Parts system, label materials with Reference numbers for correct identification.
  • Accurately record parts transactions and data into the Dealer Management System – attention to detail is critical, escalate any issues that need to be addressed to correct any inbound packaging. Escalate important issues from our internal and external suppliers.
  • Communicate estimated parts ship and arrival time, including regular updates.
  • Answer phone calls, emails and drive-ins to address any customer concerns with the highest level of response and attention.
  • Maintain records of time, expenses, and material and warranty duties.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Pick up and deliver parts using van and/or trailer.

 

Requirements

  • Proven work experience within the automotive industry, as well as material service and distribution experience.
  • Degree or Certificate in Automotive Technology a plus. 
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
  • Understand of basic automotive techniques related to repair and servicing of automobiles.
  • Working knowledge of Dealer Business Process and Best Practice, DMS Systems, SAP, MS Office Suite.
  • Excellent oral and written communication skills as well as the ability to follow instructions required.
  • Maintain and perform top level professional integrity and appearance as a parts advisor.
  • Valid driver’s license, clean driving record and insurable.
  • Fluency in English.

The Role

Tesla is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. This position is located at our local Service center however the role will require travel as needed and directed by management.

 

Responsibilities

  • Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
  • Establish Parts system, label materials with Reference numbers for correct identification.
  • Accurately record parts transactions and data into the Dealer Management System – attention to detail is critical, escalate any issues that need to be addressed to correct any inbound packaging. Escalate important issues from our internal and external suppliers.
  • Communicate estimated parts ship and arrival time, including regular updates.
  • Answer phone calls, emails and drive-ins to address any customer concerns with the highest level of response and attention.
  • Maintain records of time, expenses, and material and warranty duties.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Pick up and deliver parts using van and/or trailer.

 

Requirements

  • Proven work experience within the automotive industry, as well as material service and distribution experience.
  • Degree or Certificate in Automotive Technology a plus. 
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
  • Understand of basic automotive techniques related to repair and servicing of automobiles.
  • Working knowledge of Dealer Business Process and Best Practice, DMS Systems, SAP, MS Office Suite.
  • Excellent oral and written communication skills as well as the ability to follow instructions required.
  • Maintain and perform top level professional integrity and appearance as a parts advisor.
  • Valid driver’s license, clean driving record and insurable.
  • Fluency in English.
Apply

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