Our client, a prestige dealership in the Chester area, are looking to recruit a Market Area Service Advisor.
MAIN PURPOSE OF JOB:
To ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. The Service Advisor is the principle point of contact for all customer communication while the vehicle is in the Retail Centre. In addition, a market area Service Advisor will work across up to 3 centres, providing cover as and when necessary.
Welcoming, advising and facilitating the customer experience.
Managing conflicting priorities between customers and internal departments
Tracking the vehicle through the workshop experience and maintaining communication with the customer.
Maximising profit opportunities and growing the customer base by converting service enquiries and securing confirmed bookings
Documenting all warranty work as per brand requirements and ensuring customer signs for work undertaken.
Presenting invoices following completion of work, ensuring all work is carried out and charged for and payment is obtained in line with company procedures.
Handling disatisfied customers calmly and making sure that all customer complaints are brought to the attention of the line manager.
Communicating with customers by email, telephone, text or letter in a professional and customer centric manner
KNOWLEDGE AND EXPERIENCE:
Strong communication skills, committed to delivering an excellent customer service.
Positive, confident and flexible approach with high resilience and the ability to cope with conflict situations
The ability to work both independently and to integrate as part of a number of different teams,
Demonstrates good skills in both numeracy and literacy
Has passion and understanding of technology and an appetite to build product knowledge
Ability to work in a fast paced environment.
Good commercial awareness
Confidence to present product opportunities and offer customers options and solutions
Key Performance Indicators
Adherence to training standards
Salary is £25k basic / 31k OTE
The Solution Automotive Recruitment has been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships.
If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.